Managing Your Data and Privacy

Data Collection and Security at Gopha

At Gopha, we prioritise the security and transparency of your data. Our application complies with stringent standards to ensure that all user data is securely encrypted in transit and at rest.

User Data Types and Collection Practices

Gopha’s mobile app employs a robust one-time password authentication method, and collects certain types of user data, including but not limited to:

Account Creation

Users can easily create their account directly within the Gopha app, ensuring a seamless and secure experience.

Account Deletion Options

Data Retention for Compliance

For compliance with government and education department audits, certain types of data, including but not limited to, in-app messages, and form submissions intended for your school or organisation, are required to be retained. Gopha maintains these records in accordance with legal and regulatory requirements to ensure transparency and accountability. This retention is critical for providing necessary oversight and maintaining the integrity of our services in educational environments.

Third parties like Zendesk (support/feedback tickets) and Google Analytics/Firebase (anonymous analytics and crash reporting data) may also retain information submitted through the app.

Response Time and Transparency

Upon receiving a deletion request, our team will respond within 7 days, verifying identity through email or phone and providing an estimated timeframe for deletion. General requests are processed within 30 days, while more complex actions may take up to 60 days.

By empowering our users with these options, Gopha ensures a transparent and user-centric approach to data management and security.